{"id":943,"date":"2025-07-09T16:33:48","date_gmt":"2025-07-09T13:33:48","guid":{"rendered":"https:\/\/sudamekodud.ee\/?page_id=943"},"modified":"2025-09-25T14:02:50","modified_gmt":"2025-09-25T11:02:50","slug":"osapoolte-tagasiside","status":"publish","type":"page","link":"https:\/\/sudamekodud.ee\/en\/osapoolte-tagasiside\/","title":{"rendered":"Feedback"},"content":{"rendered":"<section class=\"bde-section-943-100 bde-section\">\n              \n  \n  \n\t\n\n  <div class=\"section-background-overlay\"><\/div>\n\n\n<div class=\"section-container\"><h1 class=\"bde-heading-943-101 bde-heading\">\nFeedback\n<\/h1><\/div>\n<\/section><section class=\"bde-section-943-102 bde-section\">\n  \n  \n\t\n\n\n\n<div class=\"section-container\"><div class=\"bde-advanced-tabs-943-103 bde-advanced-tabs\">\n\n\n        \n  \n  \n  <div class=\"bde-tabs__tabslist-container bde-tabs__tabslist-container--scrollable is-horizontal js-tabs-container\">\n    <div class=\"bde-tabs__tabslist bde-tabs__tabslist--tabs js-tablist\" role=\"tablist\" aria-label=\"Content tabs\" aria-orientation=\"horizontal\" data-tabs-id=\"bde-advanced-tabs-943-103\">\n      \n              <button role=\"tab\" aria-selected=\"false\" class=\"bde-tabs__tab js-tab\" aria-controls=\"tab-panel-bde-advanced-tabs-943-103-1\" id=\"tab-bde-advanced-tabs-943-103-1\" data-value=\"1\">\n                    <span class=\"bde-tabs__tab-title\">Residents<\/span>\n        <\/button>\n              <button role=\"tab\" aria-selected=\"false\" class=\"bde-tabs__tab js-tab\" aria-controls=\"tab-panel-bde-advanced-tabs-943-103-2\" id=\"tab-bde-advanced-tabs-943-103-2\" data-value=\"2\">\n                    <span class=\"bde-tabs__tab-title\">Employees<\/span>\n        <\/button>\n              <button role=\"tab\" aria-selected=\"false\" class=\"bde-tabs__tab js-tab\" aria-controls=\"tab-panel-bde-advanced-tabs-943-103-3\" id=\"tab-bde-advanced-tabs-943-103-3\" data-value=\"3\">\n                    <span class=\"bde-tabs__tab-title\">Relatives and Local Governments<\/span>\n        <\/button>\n          <\/div>\n  <\/div>\n\n<div class=\"bde-tabs-content-container\">\n  <div class=\"bde-advanced-tabs-content-943-104 bde-advanced-tabs-content\"><div tabindex=\"0\" role=\"tabpanel\" class=\"bde-tabs__panel js-panel\" id=\"\" aria-labelledby=\"\">\r\n  <div class=\"bde-tabs__panel-content\">\r\n    <h1 class=\"bde-heading-943-117 bde-heading\">\nFeedback from S\u00fcdamekodud residents\n<\/h1><h1 class=\"bde-heading-943-144 bde-heading\">\n2024\n<\/h1><div class=\"bde-columns-943-118 bde-columns\"><div class=\"bde-column-943-119 bde-column\">\n  \n  \n\t\n\n\n\n<div class=\"bde-text-943-129 bde-text\">\nIn general, residents are satisfied with the service \u2014 91% of respondents confirmed this. Many respondents were unable to answer some questions \u2014 for example, 19% could not evaluate whether the food is tasty. Therefore, while 77% say the food tastes good, it does not mean that the remaining 23% are dissatisfied.\n<\/div><div class=\"bde-text-943-121 bde-text\">\nIn early summer 2024, S\u00fcdamekodud conducted its second group-wide resident feedback survey. The goal was to gather residents\u2019 personal impressions and experiences in order to make S\u00fcdamekodud\u2019s services even better suited to their needs and preferences.\n<\/div>\n<\/div><div class=\"bde-column-943-120 bde-column\">\n  \n  \n\t\n\n\n\n<img decoding=\"async\" class=\"bde-image2-943-122 bde-image2\" src=\"https:\/\/sudamekodud.ee\/wp-content\/uploads\/2025\/07\/91-1.webp\" loading=\"lazy\" srcset=\"https:\/\/sudamekodud.ee\/wp-content\/uploads\/2025\/07\/91-1.webp 1200w, https:\/\/sudamekodud.ee\/wp-content\/uploads\/2025\/07\/91-1-300x300.webp 300w, https:\/\/sudamekodud.ee\/wp-content\/uploads\/2025\/07\/91-1-1024x1024.webp 1024w, https:\/\/sudamekodud.ee\/wp-content\/uploads\/2025\/07\/91-1-150x150.webp 150w, https:\/\/sudamekodud.ee\/wp-content\/uploads\/2025\/07\/91-1-768x768.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\">\n<\/div><\/div><div class=\"bde-text-943-132 bde-text\">\nResidents evaluate that:\n<\/div><div class=\"de-table-943-133 de-table\">\n\n<table>\n        \n            <thead>\n            <tr>\n                                                        <th class=\"de-table-head\" >\n                         Statement \/ quality aspect\n                    <\/th>\n                                                        <th class=\"de-table-head\" >\n                        Agreed with the statement\n                    <\/th>\n                            <\/tr>\n        <\/thead>\n        \n    <tbody>\n                                    <tr>\n                                                                    <td>\n                                                             Staff respect their privacy\n                                                    <\/td>\n                                                                    <td>\n                                                            89% of respondents\n                                                    <\/td>\n                                    <\/tr>\n                            <tr>\n                                                                    <td>\n                                                            Feel safe in the presence of staff\n                                                    <\/td>\n                                                                    <td>\n                                                            94% of respondents\n                                                    <\/td>\n                                    <\/tr>\n                            <tr>\n                                                                    <td>\n                                                            Feel safe even when alone\n                                                    <\/td>\n                                                                    <td>\n                                                            89% of respondents\n                                                    <\/td>\n                                    <\/tr>\n                            <tr>\n                                                                    <td>\n                                                            Receive the help and services they need\n                                                    <\/td>\n                                                                    <td>\n                                                            83% of respondents\n                                                    <\/td>\n                                    <\/tr>\n                            <tr>\n                                                                    <td>\n                                                            Are satisfied with the care provided\n                                                    <\/td>\n                                                                    <td>\n                                                            88% of respondents\n                                                    <\/td>\n                                    <\/tr>\n                            <tr>\n                                                                    <td>\n                                                            The food offered tastes good to them\n                                                    <\/td>\n                                                                    <td>\n                                                            77% of respondents\n                                                    <\/td>\n                                    <\/tr>\n                            <tr>\n                                                                    <td>\n                                                            Meal times are suitable\n                                                    <\/td>\n                                                                    <td>\n                                                            94% of respondents\n                                                    <\/td>\n                                    <\/tr>\n                            <tr>\n                                                                    <td>\n                                                            Can go outside whenever they wish\n                                                    <\/td>\n                                                                    <td>\n                                                            84% of respondents\n                                                    <\/td>\n                                    <\/tr>\n                            <tr>\n                                                                    <td>\n                                                            Are satisfied that they can engage in enjoyable activities at S\u00fcdamekodu\n                                                    <\/td>\n                                                                    <td>\n                                                            70% of respondents\n                                                    <\/td>\n                                    <\/tr>\n                            <tr>\n                                                                    <td>\n                                                            Agree that they are treated with respect at S\u00fcdamekodu\n                                                    <\/td>\n                                                                    <td>\n                                                            83% of respondents\n                                                    <\/td>\n                                    <\/tr>\n                            <tr>\n                                                                    <td>\n                                                            Agree that S\u00fcdamekodud staff are friendly\n                                                    <\/td>\n                                                                    <td>\n                                                            91% of respondents\n                                                    <\/td>\n                                    <\/tr>\n                            <tr>\n                                                                    <td>\n                                                            Would recommend S\u00fcdamekodud to others who might need such services\n                                                    <\/td>\n                                                                    <td>\n                                                            85% of respondents\n                                                    <\/td>\n                                    <\/tr>\n                        <\/tbody>\n<\/table>\n\n<\/div><div class=\"bde-rich-text-943-134 bde-rich-text breakdance-rich-text-styles\">\n<div class=\"wpb_text_column wpb_content_element\"><div class=\"wpb_wrapper\">Residents particularly miss visits from loved ones, their own home and the feeling of homeliness, conversation partners, good health, and this time many mentioned a wish for massage. They find other residents, lack of doctors, and staff who do not speak Estonian to be disturbing. The most important aspects are good care, tasty food, safety, friendly staff, cleanliness, and simply having a place to be. For some, activities and events are very important, while others prefer peace and quiet. Opinions about food are also divided: some are satisfied and feel the portions are sufficient, while others see shortcomings in catering.<p>We greatly value the feedback of our residents \u2014 it is the only way we can improve our services.<\/p>As in 2022, the questionnaire was based on the InterRAI subjective satisfaction survey, which is specifically designed for older people. Residents could answer orally, giving their responses to volunteers from MT\u00dc Vabatahtlikud Seltsilised (across Estonia), two youth summer workers, or office employees (at Meriv\u00e4lja S\u00fcdamekodu). In total, responses were collected from 11 S\u00fcdamekodud houses (all except Tartu, which had no residents at the time of the survey). Altogether, 349 elderly people participated, 78% of whom were women. Most respondents have lived in S\u00fcdamekodud for more than one year. Participation was voluntary. Residents with memory impairments were not interviewed \u2014 their relatives and\/or guardians could respond on their behalf.<strong>Residents were asked for feedback in the following areas:<\/strong><ul><li>Privacy<\/li><li>Food and meal times<\/li><li>Safety<\/li><li>Comfort and wellbeing<\/li><li>Daily decision-making<\/li><li>Respect \/ dignity<\/li><li>Staff responsiveness<\/li><li>Connection and communication between staff and residents<\/li><li>Opportunities for activities<\/li><li>Other open-ended questions about satisfaction<br \/>a) I would recommend this care home to others who might need it.<br \/>b) I am satisfied with the service provided by S\u00fcdamekodu.<br \/>c) Is there anything that bothers me in daily life?<br \/>d) Is there something I miss while living in S\u00fcdamekodu?<br \/>e) What is most important for me while living in S\u00fcdamekodu?<br \/>f) What brings me joy here?<\/li><\/ul><\/div><\/div>\n<\/div><div class=\"bde-columns-943-135 bde-columns\"><div class=\"bde-column-943-136 bde-column\">\n  \n  \n\t\n\n\n\n<img decoding=\"async\" class=\"bde-image2-943-142 bde-image2\" src=\"https:\/\/sudamekodud.ee\/wp-content\/uploads\/2025\/07\/Saaremaa_SK_Main_10-scaled-2.webp\" loading=\"lazy\" srcset=\"https:\/\/sudamekodud.ee\/wp-content\/uploads\/2025\/07\/Saaremaa_SK_Main_10-scaled-2.webp 2560w, https:\/\/sudamekodud.ee\/wp-content\/uploads\/2025\/07\/Saaremaa_SK_Main_10-scaled-2-300x188.webp 300w, https:\/\/sudamekodud.ee\/wp-content\/uploads\/2025\/07\/Saaremaa_SK_Main_10-scaled-2-1024x642.webp 1024w, https:\/\/sudamekodud.ee\/wp-content\/uploads\/2025\/07\/Saaremaa_SK_Main_10-scaled-2-768x482.webp 768w, https:\/\/sudamekodud.ee\/wp-content\/uploads\/2025\/07\/Saaremaa_SK_Main_10-scaled-2-1536x963.webp 1536w, https:\/\/sudamekodud.ee\/wp-content\/uploads\/2025\/07\/Saaremaa_SK_Main_10-scaled-2-2048x1284.webp 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\">\n<\/div><div class=\"bde-column-943-137 bde-column\">\n  \n  \n\t\n\n\n\n<div class=\"bde-rich-text-943-143 bde-rich-text breakdance-rich-text-styles\">\n<h4>What is most important to you while living in S\u00fcdamekodu?<\/h4><p>\u201cI can be active and interact with others.\u201d<\/p><p>\u201cHelp is always nearby and food is on the table.\u201d<\/p><p>\u201cTo be treated with humanity.\u201d<\/p><p>\u201cTo be noticed and cared for, and to get help when I need it.\u201d<\/p><p>\u201cA sense of safety. Cleanliness. Care.\u201d<\/p>\n<\/div>\n<\/div><\/div>\r\n  <\/div>\r\n<\/div>\r\n<\/div><div class=\"bde-advanced-tabs-content-943-108 bde-advanced-tabs-content\"><div tabindex=\"0\" role=\"tabpanel\" class=\"bde-tabs__panel js-panel\" id=\"\" aria-labelledby=\"\">\r\n  <div class=\"bde-tabs__panel-content\">\r\n    <h1 class=\"bde-heading-943-147 bde-heading\">\nFeedback from S\u00fcdamekodud employees\n<\/h1><h1 class=\"bde-heading-943-148 bde-heading\">\n2024\n<\/h1><div class=\"bde-columns-943-149 bde-columns\"><div class=\"bde-column-943-150 bde-column\">\n  \n  \n\t\n\n\n\n<div class=\"bde-text-943-151 bde-text\">\nThe employee satisfaction survey was conducted in June 2024. A total of 57% of employees from 11 houses responded. At that time, the Tartu S\u00fcdamekodu had not yet opened. The largest share of respondents has worked at S\u00fcdamekodu for 1\u20135 years. 78% of respondents are full-time employees.\n<\/div><div class=\"bde-rich-text-943-185 bde-rich-text breakdance-rich-text-styles\">\n<div class=\"wpb_text_column wpb_content_element\"><div class=\"wpb_wrapper\"><p>Feedback was collected in eight work-related areas:<\/p><ol><li>My work and work organization<\/li><li>Professional development<\/li><li>Salary and benefits<\/li><li>Management (home-level and group-level leadership)<\/li><li>Cooperation<\/li><li>Information flow<\/li><li>Work environment and tools<\/li><li>S\u00fcdamekodud as an employer \/ organization<\/li><\/ol><p>The highest possible score for a question was 4.0, and the lowest was 1.0.<\/p><\/div><\/div>\n<\/div>\n<\/div><div class=\"bde-column-943-152 bde-column\">\n  \n  \n\t\n\n\n\n<img decoding=\"async\" class=\"bde-image2-943-153 bde-image2\" src=\"https:\/\/sudamekodud.ee\/wp-content\/uploads\/2025\/07\/90.webp\" loading=\"lazy\" srcset=\"https:\/\/sudamekodud.ee\/wp-content\/uploads\/2025\/07\/90.webp 1200w, https:\/\/sudamekodud.ee\/wp-content\/uploads\/2025\/07\/90-300x300.webp 300w, https:\/\/sudamekodud.ee\/wp-content\/uploads\/2025\/07\/90-1024x1024.webp 1024w, https:\/\/sudamekodud.ee\/wp-content\/uploads\/2025\/07\/90-150x150.webp 150w, https:\/\/sudamekodud.ee\/wp-content\/uploads\/2025\/07\/90-768x768.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\">\n<\/div><\/div><div class=\"de-table-943-159 de-table\">\n\n<table>\n        \n            <thead>\n            <tr>\n                                                        <th class=\"de-table-head\" >\n                         Statement \/ quality aspect\n                    <\/th>\n                                                        <th class=\"de-table-head\" >\n                        Score 2024\n                    <\/th>\n                                                        <th class=\"de-table-head\" >\n                        Score 2021\n                    <\/th>\n                            <\/tr>\n        <\/thead>\n        \n    <tbody>\n                                    <tr>\n                                                                    <td>\n                                                            I know what my job tasks are\n                                                    <\/td>\n                                                                    <td>\n                                                            3,7\n                                                    <\/td>\n                                                                    <td>\n                                                            3,7\n                                                    <\/td>\n                                    <\/tr>\n                            <tr>\n                                                                    <td>\n                                                            I feel that my work is valued\n                                                    <\/td>\n                                                                    <td>\n                                                            \t3,0\n                                                    <\/td>\n                                                                    <td>\n                                                            \t2,9\n                                                    <\/td>\n                                    <\/tr>\n                            <tr>\n                                                                    <td>\n                                                            I enjoy my work\n                                                    <\/td>\n                                                                    <td>\n                                                            3,6\n                                                    <\/td>\n                                                                    <td>\n                                                            3,6\n                                                    <\/td>\n                                    <\/tr>\n                            <tr>\n                                                                    <td>\n                                                            I feel I have the knowledge and skills needed for my work\n                                                    <\/td>\n                                                                    <td>\n                                                            3,4\n                                                    <\/td>\n                                                                    <td>\n                                                            3,3\n                                                    <\/td>\n                                    <\/tr>\n                            <tr>\n                                                                    <td>\n                                                            I can use my knowledge, skills, and abilities in my position\n                                                    <\/td>\n                                                                    <td>\n                                                            3,5\n                                                    <\/td>\n                                                                    <td>\n                                                            3,7\n                                                    <\/td>\n                                    <\/tr>\n                            <tr>\n                                                                    <td>\n                                                            My salary corresponds to my workload and contribution\n                                                    <\/td>\n                                                                    <td>\n                                                            2,5\n                                                    <\/td>\n                                                                    <td>\n                                                            2,2\n                                                    <\/td>\n                                    <\/tr>\n                            <tr>\n                                                                    <td>\n                                                            My salary is competitive in the job market\n                                                    <\/td>\n                                                                    <td>\n                                                            2,4\n                                                    <\/td>\n                                                                    <td>\n                                                            \t2,0\n                                                    <\/td>\n                                    <\/tr>\n                            <tr>\n                                                                    <td>\n                                                            The home manager acknowledges and praises employees for good work results\n                                                    <\/td>\n                                                                    <td>\n                                                            3,4\n                                                    <\/td>\n                                                                    <td>\n                                                            3,2\n                                                    <\/td>\n                                    <\/tr>\n                            <tr>\n                                                                    <td>\n                                                            The home manager adequately explains their decisions\n                                                    <\/td>\n                                                                    <td>\n                                                            3,4\n                                                    <\/td>\n                                                                    <td>\n                                                            3,2\n                                                    <\/td>\n                                    <\/tr>\n                            <tr>\n                                                                    <td>\n                                                            I like the colleagues I work with\n                                                    <\/td>\n                                                                    <td>\n                                                            3,3\n                                                    <\/td>\n                                                                    <td>\n                                                            3,5\n                                                    <\/td>\n                                    <\/tr>\n                            <tr>\n                                                                    <td>\n                                                            Employees are encouraged to express their opinions\n                                                    <\/td>\n                                                                    <td>\n                                                            3,0\n                                                    <\/td>\n                                                                    <td>\n                                                            3,3\n                                                    <\/td>\n                                    <\/tr>\n                            <tr>\n                                                                    <td>\n                                                            I feel that I contribute and am open to cooperation\n                                                    <\/td>\n                                                                    <td>\n                                                            \t3,5\n                                                    <\/td>\n                                                                    <td>\n                                                            \u2013\n                                                    <\/td>\n                                    <\/tr>\n                            <tr>\n                                                                    <td>\n                                                            The information necessary for my work is accessible to me\n                                                    <\/td>\n                                                                    <td>\n                                                            \t3,1\n                                                    <\/td>\n                                                                    <td>\n                                                            3,1\n                                                    <\/td>\n                                    <\/tr>\n                            <tr>\n                                                                    <td>\n                                                            Changes made in S\u00fcdamekodud are adequately explained to employees\n                                                    <\/td>\n                                                                    <td>\n                                                            \t3,1\n                                                    <\/td>\n                                                                    <td>\n                                                            3,3\n                                                    <\/td>\n                                    <\/tr>\n                            <tr>\n                                                                    <td>\n                                                            I have the tools I need for my work\n                                                    <\/td>\n                                                                    <td>\n                                                            \t3,4\n                                                    <\/td>\n                                                                    <td>\n                                                            3,6\n                                                    <\/td>\n                                    <\/tr>\n                            <tr>\n                                                                    <td>\n                                                            When I talk to others about my workplace, I say only good things\t\n                                                    <\/td>\n                                                                    <td>\n                                                            \t3,4\n                                                    <\/td>\n                                                                    <td>\n                                                            3,5\n                                                    <\/td>\n                                    <\/tr>\n                            <tr>\n                                                                    <td>\n                                                            Working here motivates me to give my best every day\n                                                    <\/td>\n                                                                    <td>\n                                                            \t3,4\n                                                    <\/td>\n                                                                    <td>\n                                                            3,6\n                                                    <\/td>\n                                    <\/tr>\n                        <\/tbody>\n<\/table>\n\n<\/div><div class=\"bde-rich-text-943-160 bde-rich-text breakdance-rich-text-styles\">\n<div class=\"wpb_text_column wpb_content_element\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element\"><div class=\"wpb_wrapper\"><p><strong>My work and work organization<\/strong>: The overall assessment of work and work organization at S\u00fcdamekodud is good. Employees enjoy their work, with an average score of 3.6. They are also well aware of their job responsibilities, rated 3.7. The lowest score in this category was for the statement \u201cI feel that my work is valued\u201d (3.0), but it has improved by 0.2 points compared to 2021.<\/p><p><strong>Professional development<\/strong>: In terms of professional development, a clear need emerged for additional training, particularly in dealing with residents.<br \/>The three main training needs among employees:<\/p><ul><li>Handling challenging residents (65% of respondents)<\/li><li>Ergonomic working methods (39% of respondents)<\/li><li>Managing physical and mental aggression (38% of respondents)<\/li><\/ul><p><strong>Salary and benefits<\/strong>: The salary section received by far the lowest ratings. Although the results have in some cases improved compared to 2021, the overall scores remain low. Most employees do not consider their salary competitive. The lowest ratings came from employees in Valkla and Piigaste homes, where the results fell below 2 \u2014 down to 1.5 in Valkla and 1.9 in Piigaste.<br \/>However, other benefits received higher ratings and are generally well appreciated (e.g., sports and health support, compensation for glasses and work shoes, birthday acknowledgements, etc.).<\/p><p><strong>Management (home-level and group-level leadership)<\/strong>: Ratings for direct supervisors were generally high, mostly between 3.3 and 3.5. Employees perceive stable leadership, though with some internal variation between houses. In Valkla, where several management changes occurred, ratings were slightly lower since the new manager could not yet be properly evaluated during the survey. The highest management ratings were seen in Meriv\u00e4lja, Paide, Piigaste, and Saaremaa S\u00fcdamekodud. The general manager was rated slightly higher than care or maintenance managers.<\/p><p><strong>Cooperation<\/strong>: In terms of cooperation, employees feel that it has declined compared to 2021. Interestingly, although the overall cooperation rating has dropped, employees rate their own contribution to teamwork highly.<\/p><p><strong>Information flow<\/strong>: Although information sharing was generally rated as good, two issues emerged that need more focus in the future: explaining ongoing changes within S\u00fcdamekodud and communicating goals, development directions, and expected results. At present, this information does not reach employees sufficiently.<\/p><p><strong>Work environment and tools<\/strong>: This area is generally rated as good, with an average score of 3.4. Two issues stand out as needing more attention: a stress-free work environment \u2014 many employees find their work stressful due to heavy workload and staff shortages \u2014 and proper ventilation, which was noted as lacking in several houses.<\/p><p><strong>S\u00fcdamekodud as an employer \/ organization<\/strong>: In this area, the lowest-rated statement was \u201cI rarely think about leaving this job\u201d \u2014 3.0. Few employees fully agreed with this statement, and many have considered other job options. However, the score has remained unchanged compared to 2021. On a positive note, employees generally speak well of the employer and say that working at S\u00fcdamekodu motivates them to give their best each day.<\/p><p>Main directions for improvement based on employee feedback:<\/p><ul><li>A motivating and competitive pay system<\/li><li>Recognition of employees and their contributions<\/li><li>Employee training<\/li><li>Stronger and clearer communication so that everyone feels part of S\u00fcdamekodud \u2014 including better explanation of goals, expected results, and clearer communication about changes.<\/li><\/ul><\/div><\/div><\/div><\/div>\n<\/div><div class=\"bde-columns-943-161 bde-columns\"><div class=\"bde-column-943-162 bde-column\">\n  \n  \n\t\n\n\n\n<img decoding=\"async\" class=\"bde-image2-943-163 bde-image2\" src=\"https:\/\/sudamekodud.ee\/wp-content\/uploads\/2025\/07\/Karu-SK-16-scaled-1.webp\" loading=\"lazy\" srcset=\"https:\/\/sudamekodud.ee\/wp-content\/uploads\/2025\/07\/Karu-SK-16-scaled-1.webp 1707w, https:\/\/sudamekodud.ee\/wp-content\/uploads\/2025\/07\/Karu-SK-16-scaled-1-200x300.webp 200w, https:\/\/sudamekodud.ee\/wp-content\/uploads\/2025\/07\/Karu-SK-16-scaled-1-683x1024.webp 683w, https:\/\/sudamekodud.ee\/wp-content\/uploads\/2025\/07\/Karu-SK-16-scaled-1-768x1152.webp 768w, https:\/\/sudamekodud.ee\/wp-content\/uploads\/2025\/07\/Karu-SK-16-scaled-1-1024x1536.webp 1024w, https:\/\/sudamekodud.ee\/wp-content\/uploads\/2025\/07\/Karu-SK-16-scaled-1-1366x2048.webp 1366w\" sizes=\"(max-width: 1707px) 100vw, 1707px\">\n<\/div><div class=\"bde-column-943-164 bde-column\">\n  \n  \n\t\n\n\n\n<div class=\"bde-rich-text-943-165 bde-rich-text breakdance-rich-text-styles\">\n<h4 class=\"sc_item_title sc_promo_title sc_align_left sc_item_title_style_default\">What is most important for me when working at S\u00fcdamekodud?<\/h4><p>\u201cA sense of belonging, recognition for good work, and good relationships with colleagues and leaders.\u201d<\/p><p>\u201cTo be there and provide support primarily to the residents of S\u00fcdamekodu, but also to colleagues and residents\u2019 families.\u201d<\/p><p>\u201cIt is important for me to see that residents and their families are satisfied with life in our home.\u201d<\/p><p>\u201cI love my work.\u201d<\/p><p>\u201cThe most important thing for me is to be there for people who truly need it \u2014 to bring joy and positivity to the final years of their lives.\u201d<\/p><p>\u201cI feel joy myself when I can make someone\u2019s day brighter!\u201d<\/p>\n<\/div>\n<\/div><\/div>\r\n  <\/div>\r\n<\/div>\r\n<\/div><div class=\"bde-advanced-tabs-content-943-110 bde-advanced-tabs-content\"><div tabindex=\"0\" role=\"tabpanel\" class=\"bde-tabs__panel js-panel\" id=\"\" aria-labelledby=\"\">\r\n  <div class=\"bde-tabs__panel-content\">\r\n    <h1 class=\"bde-heading-943-167 bde-heading\">\nFeedback from relatives and local governments\n<\/h1><div class=\"bde-columns-943-169 bde-columns\"><div class=\"bde-column-943-170 bde-column\">\n  \n  \n\t\n\n\n\n<div class=\"bde-rich-text-943-176 bde-rich-text breakdance-rich-text-styles\">\n<div class=\"wpb_text_column wpb_content_element\"><div class=\"wpb_wrapper\"><p class=\"translation-block\">We sent a feedback request to <strong>899<\/strong> relatives and guardians and <strong>79<\/strong> local governments. In total, we received responses from <strong>288<\/strong> relatives (32% of all). Among them were <strong>46<\/strong> guardians (16%) and <strong>242<\/strong> relatives (84%). <strong>26 local governments<\/strong> responded.<\/p><p>Information about S\u00fcdamekodud is obtained mainly through the website. Over one third (39%) of respondents consider location to be the most important factor when choosing a service provider. The presence of a pleasant manager is also valued (13%). A total of 82% of respondents are satisfied or rather satisfied with communication. As an area for improvement, respondents suggested that information could be clearer and\/or timelier.<\/p><p>As in the 2021 survey, respondents again expressed a wish to receive regular written updates about their relatives. Understandably, they expect to be informed whenever there are changes in health status, care needs, or, for example, room changes.<\/p><p>Relatives, guardians, and local governments were presented with various statements to agree or disagree with. Below are the most important aspects of the service and the average ratings on a 1-to-4 scale (1 = disagree \/ dissatisfied, 4 = agree \/ satisfied).<\/p><\/div><\/div>\n<\/div><div class=\"bde-text-943-171 bde-text\">\nThe feedback survey of relatives, guardians, and local governments was conducted in May this year. The goal was to gather information about their satisfaction with S\u00fcdamekodud\u2019s service and cooperation, and to identify potential areas for improvement so that we can continue to provide the best possible care for our residents.\n<\/div>\n<\/div><div class=\"bde-column-943-172 bde-column\">\n  \n  \n\t\n\n\n\n<img decoding=\"async\" class=\"bde-image2-943-173 bde-image2\" src=\"https:\/\/sudamekodud.ee\/wp-content\/uploads\/2025\/07\/80.webp\" loading=\"lazy\" srcset=\"https:\/\/sudamekodud.ee\/wp-content\/uploads\/2025\/07\/80.webp 1200w, https:\/\/sudamekodud.ee\/wp-content\/uploads\/2025\/07\/80-300x300.webp 300w, https:\/\/sudamekodud.ee\/wp-content\/uploads\/2025\/07\/80-1024x1024.webp 1024w, https:\/\/sudamekodud.ee\/wp-content\/uploads\/2025\/07\/80-150x150.webp 150w, https:\/\/sudamekodud.ee\/wp-content\/uploads\/2025\/07\/80-768x768.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\">\n<\/div><\/div><div class=\"de-table-943-178 de-table\">\n\n<table>\n        \n            <thead>\n            <tr>\n                                                        <th class=\"de-table-head\" >\n                        Statement \/ quality aspect\n                    <\/th>\n                                                        <th class=\"de-table-head\" >\n                        2024 average rating by relatives \/ guardians (scale 1\u20134)\n                    <\/th>\n                                                        <th class=\"de-table-head\" >\n                        2024 average rating by local governments (scale 1\u20134)\n                    <\/th>\n                                                        <th class=\"de-table-head\" >\n                        2021 average rating\n                    <\/th>\n                            <\/tr>\n        <\/thead>\n        \n    <tbody>\n                                    <tr>\n                                                                    <td>\n                                                            The service is of good quality\t\n                                                    <\/td>\n                                                                    <td>\n                                                            3,2\n                                                    <\/td>\n                                                                    <td>\n                                                            3,6\n                                                    <\/td>\n                                                                    <td>\n                                                            3,1\n                                                    <\/td>\n                                    <\/tr>\n                            <tr>\n                                                                    <td>\n                                                            The price-quality ratio of the service is appropriate\n                                                    <\/td>\n                                                                    <td>\n                                                            2,9\n                                                    <\/td>\n                                                                    <td>\n                                                            3,6\n                                                    <\/td>\n                                                                    <td>\n                                                            2,6\n                                                    <\/td>\n                                    <\/tr>\n                            <tr>\n                                                                    <td>\n                                                            The service is in a convenient location\n                                                    <\/td>\n                                                                    <td>\n                                                            3,6\n                                                    <\/td>\n                                                                    <td>\n                                                            3,3\n                                                    <\/td>\n                                                                    <td>\n                                                            2,9\n                                                    <\/td>\n                                    <\/tr>\n                            <tr>\n                                                                    <td>\n                                                            The staff are competent\n                                                    <\/td>\n                                                                    <td>\n                                                            3,3\n                                                    <\/td>\n                                                                    <td>\n                                                            3,3\n                                                    <\/td>\n                                                                    <td>\n                                                            3,6\n                                                    <\/td>\n                                    <\/tr>\n                            <tr>\n                                                                    <td>\n                                                            The elderly are well cared for\n                                                    <\/td>\n                                                                    <td>\n                                                            3,3\n                                                    <\/td>\n                                                                    <td>\n                                                            3,6\n                                                    <\/td>\n                                                                    <td>\n                                                            3,5\n                                                    <\/td>\n                                    <\/tr>\n                            <tr>\n                                                                    <td>\n                                                            The elderly feel at home while receiving the service\n                                                    <\/td>\n                                                                    <td>\n                                                            3,1\n                                                    <\/td>\n                                                                    <td>\n                                                            \tNot asked\n                                                    <\/td>\n                                                                    <td>\n                                                            3,3\n                                                    <\/td>\n                                    <\/tr>\n                            <tr>\n                                                                    <td>\n                                                            The food offered to residents is good\n                                                    <\/td>\n                                                                    <td>\n                                                            3,2\n                                                    <\/td>\n                                                                    <td>\n                                                            3,6\n                                                    <\/td>\n                                                                    <td>\n                                                            3,4\n                                                    <\/td>\n                                    <\/tr>\n                            <tr>\n                                                                    <td>\n                                                            I would recommend S\u00fcdamekodud\u2019s service to others\n                                                    <\/td>\n                                                                    <td>\n                                                            3,2\n                                                    <\/td>\n                                                                    <td>\n                                                            3,7\n                                                    <\/td>\n                                                                    <td>\n                                                            3,6\n                                                    <\/td>\n                                    <\/tr>\n                        <\/tbody>\n<\/table>\n\n<\/div><div class=\"bde-rich-text-943-179 bde-rich-text breakdance-rich-text-styles\">\n<div class=\"wpb_text_column wpb_content_element\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element\"><div class=\"wpb_wrapper\"><p>In their feedback, relatives and guardians mentioned occasional lack of language skills among caregivers, gaps in communication, and a desire for more daytime activities and outdoor walks. Similar to residents, they miss the option of massage and family doctor visits. Relatives said they would be willing to pay for additional services such as various therapies and mental health support, but not for overnight nursing services (47% said no and 45% were unsure).<\/p><p>Based on all written comments and suggestions, we have compiled house-specific summaries so that each manager can improve service quality and communication in their own S\u00fcdamekodu home.<\/p><p>Our mission is to preserve the dignity of older people and bring them joy in life. The feedback helps us move toward our vision of being the best home-like care service provider in Estonia.<br \/><br \/><\/p><h4 align=\"center\">We are very grateful for the feedback given to us!<\/h4><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div>\r\n  <\/div>\r\n<\/div>\r\n<\/div>\n<\/div>\n\n\n<\/div><\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Osapoolte tagasiside Elanikud T\u00f6\u00f6tajad L\u00e4hedased ja KOV-id S\u00fcdamekodude elanike tagasiside 2024 Eakad on \u00fcldjoontes teenusega rahul. Seda kinnitab 91% vastajatest. Paljudele k\u00fcsimustele ei osata ka vastata- nt pakutava toidu meeldivuse osas ei osanud vastata 19% vastajatest, seega kui 77% kinnitavad, et toit on maitsev, ei t\u00e4henda see, et 23% ei ole sellega n\u00f5us. 2024. aasta [&hellip;]<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_breakdance_hide_in_design_set":false,"_breakdance_tags":"","footnotes":""},"class_list":["post-943","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/sudamekodud.ee\/en\/wp-json\/wp\/v2\/pages\/943","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sudamekodud.ee\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sudamekodud.ee\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sudamekodud.ee\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/sudamekodud.ee\/en\/wp-json\/wp\/v2\/comments?post=943"}],"version-history":[{"count":34,"href":"https:\/\/sudamekodud.ee\/en\/wp-json\/wp\/v2\/pages\/943\/revisions"}],"predecessor-version":[{"id":2264,"href":"https:\/\/sudamekodud.ee\/en\/wp-json\/wp\/v2\/pages\/943\/revisions\/2264"}],"wp:attachment":[{"href":"https:\/\/sudamekodud.ee\/en\/wp-json\/wp\/v2\/media?parent=943"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}